We often learn more from failures than we do from successes. Meghan Lynch, CEO of Six-Point and Ruth Lund, President of the Legacy Center, ask Robert Glazer, the bestselling author of Elevate, to talk about making business decisions as he has grown and developed his own skills.


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Robert Glazer

Meghan Lynch

Ruth Lund

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Glazer acknowledged that for both entrepreneurs and visionary leaders, their strength can also be a weakness as they grow and scale their businesses. They are people who tend to see around corners, but sometimes also they can see that something needs to be done, but just wait too long to take action. 

As Glazer put it, “You kind of have this spidey sense radar that you need to deal with something, but it’s just more convenient not to. I’ve never ever had one of those things become easier to deal with. I’ve repeated that mistake a lot and the pain of that now has made me a lot less patient to just dive in and address things sooner. It usually leads to a better outcome.”

Particularly now as companies are being stress tested and issues really come to the surface, leaders are feeling that sense of urgency to not tolerate things when making business decisions, including developing a healthy culture.

Glazer said that as he has spoken with CEOs during the pandemic, it has confirmed that they have used the urgency of the situation to deal with performance issues. “And they all knew they should have done it six months earlier. And in fact, you know, I’ve talked to people on our team or other teams who regret that they got themselves into this high pressure environment with a person that they didn’t want on their team, that they were acting too slow with, and that’s their biggest regret,” Glazer explained.

When organizations participate in intentional cultural development, it helps make business decisions more quickly.